FAQs
General Questions
What is Novera?
Novera is a premium brand specializing in innovative grooming and beauty products designed for modern women. Our mission is to empower confidence and redefine beauty with effortless solutions.
Where are your products made?
We work with trusted manufacturing partners globally to ensure our products meet the highest standards of quality, performance, and sustainability.
Orders & Shipping
How can I place an order?
Simply browse our website, add your desired items to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Where do you ship to?
We currently ship worldwide. Shipping availability will be displayed at checkout.
How long will my order take to arrive?
Orders typically arrive within 6-12 business days for standard shipping. Delivery times may vary depending on your location.
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email to follow your package's journey.
Returns & Exchanges
What is your return policy?
We offer a 30-day satisfaction guarantee. If you’re not completely happy with your purchase, you can initiate a return or exchange within 30 days of receiving your order. Products must be unused and in their original packaging.
How do I initiate a return?
Contact our customer support team at info@noveraofficial.com with your order number, and we’ll guide you through the process.
Product Questions
Are Novera products safe for sensitive skin?
Yes! Our products are designed with hypoallergenic materials to ensure they’re gentle and suitable for all skin types, including sensitive skin.
How do I clean and maintain my Novera grooming tools?
Each product comes with care instructions to help you maintain optimal performance and hygiene. If you need additional assistance, feel free to reach out to us.
Sustainability
What steps are you taking toward sustainability?
At Novera, we’re committed to eco-friendly practices, from recyclable packaging to long-lasting product designs that reduce waste.
Need More Help?
If you have additional questions, our customer support team is here to help. Reach out to us at info@noveraofficial.com or through our Contact Us page.